Last updated: June 2026
This policy explains how the QuickPlay group of companies (“QuickPlay”, “we”, “us”, “our”) collects and uses your personal data when you use the Ball Mastery training portal (the “Portal”). The QuickPlay company that is the data controller for your information depends on your region, as set out in section 1.
The data controller for your personal data is the QuickPlay company responsible for the Portal in your region:
For any privacy question or request, whichever company applies to you, contact us at support@quickplaysport.com.
Account details you give us: your email address, username, password (which we store only in encrypted/hashed form), and your region. Optionally, you may add a first name, skill level, and date of birth in your account.
Usage data we generate as you train: which drills you watch and complete, when you watch them, and the streaks and badges calculated from that activity. We also store your device’s timezone so streaks are counted on the correct day.
Technical data: limited information needed to keep you signed in, including a “remember me” token tied to your device and basic browser information.
We use a small number of strictly necessary cookies to run the Portal: a session cookie to keep you signed in during a visit, and a “remember me” cookie if you choose to stay signed in. We do not use advertising cookies. Embedded drill videos (e.g. YouTube) may set their own cookies when you play them, governed by that provider’s policy.
Because the Portal comes with a product you have purchased from us, we may send you marketing about our own similar products. You can opt out at sign-up, by using the unsubscribe link in any marketing email, or by contacting us — at any time, free of charge. Opting out won’t affect essential account emails.
We do not sell your data. We share it only with service providers who help us run the Portal, under appropriate agreements, including:
We may also disclose data where required by law.
Some of our providers (such as Google/YouTube) may process data outside the UK/EEA. Where they do, we rely on appropriate safeguards, such as the relevant standard contractual clauses, to protect your information.
We keep your account and training data for as long as your account is active. If you close your account, we delete or anonymise your personal data within a reasonable period, except where we need to keep certain records to meet legal obligations.
We take appropriate technical and organisational measures to protect your data. Passwords are stored using strong one-way hashing, and verification and sign-in tokens are stored in hashed form rather than in plain text.
Subject to UK/EU data protection law, you have the right to access your data, correct it, delete it, restrict or object to its use, and request portability, as well as to withdraw consent where we rely on it. To exercise any of these, email support@quickplaysport.com. You also have the right to complain to a data protection supervisory authority — in the UK the Information Commissioner’s Office (ICO), in the Netherlands the Autoriteit Persoonsgegevens (for EU/EEA users), or your local data protection authority.
Where the Portal is used by children, we expect a parent or guardian to set up and oversee the account. We do not knowingly collect data directly from children under 13 without parental consent.
We may update this policy from time to time. We’ll update the “last updated” date above and, where changes are significant, take reasonable steps to let you know.
For any privacy question or request, email support@quickplaysport.com.